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Two ways to get your Ooma Office number to your agent. Forwarding keeps Ooma Office as your phone company and sends calls over. Moving the number (porting) makes Answering Agent your phone company for that number.
Forwarding and star codes verified on Ooma pages; port-out details are not published for Office. Checked 2026-09-11.

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Forward calls

1

Sign in at office.ooma.com as an admin and open Settings

Click the user’s line, then the Call Forwarding tab.
2

Set call forwarding to Enabled

Enabled forwards every call. None of the user’s devices ring until it is disabled.
3

Enter Maggie’s number and save

Or from any Ooma phone dial *72, wait for the prompt, dial the number, then #.
4

Call your business number from another phone

We are listening for it.
5

Call your business number from another phone

Answering Agent listens for the call. When your agent picks up, the phone numbers step in your dashboard turns green.

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Good to know

  • *74 toggles forwarding on and off once configured.
  • In the end-user portal, turn on Require key press on answer so a cell voicemail cannot swallow the call.

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Move your number

Start the move from Dashboard, then Phone numbers, then Add a number, and choose Move my number. Upload your latest bill and we read the details for you. Have these ready:
Do not cancel your service with Ooma Office until the move is complete. A cancelled number can be lost.

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Watch out for

  • Ooma publishes no Office port-out page; the only porting-away page is residential and covers cancellations and refunds.
  • Do not cancel Ooma before the port completes.

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Sources

Checked on 2026-09-11 against Ooma Office’s own pages.