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Supercharge your AMP Memberships with AI-powered phone answering. Our integration connects AMP to an intelligent AI agent that handles customer calls, manages subscriptions, and applies retention offers automatically.

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What Is This?

Answering Agent provides AI customer service for car washes. When connected to AMP, your AI agent can:
  • Answer calls instantly - No more voicemail or missed opportunities
  • Recognize customers by phone - “Hi Jennifer, I see your subscription for the BMW…”
  • Process cancellations - With retention offer checks when the reason is price
  • Apply discounts to retain customers - AI offers deals when available
  • Access subscription details - Plan, status, vehicles, billing
  • Find customers by license plate - When the phone number doesn’t match
  • Update license plates - Change the plate on a vehicle after the customer confirms
  • Pause memberships - Hold a membership for a set number of billing cycles
  • Change plans - Upgrade or downgrade after the customer approves the cost preview

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Why Car Washes Choose AMP + AI

Automatic Retention

When a customer cancels over price, AI checks for retention offers and presents them to save the customer.

Detailed Vehicle Info

AI sees full vehicle details and subscription status for every car on the account.

24/7 Answering

Early morning membership questions? Late night cancellations? Handled automatically.

No Staff Time on Cancellations

Customers cancel through AI. Your team focuses on washing cars, not processing cancellations.

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Required Fields to Configure

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Setup Steps

1

Get Your AMP API Credentials

Log into your AMP Dashboard → Settings → API. Copy your Tenant ID and generate an API Key.
2

Add Integration in Answering Agent

Go to Answering Agent Dashboard → Integrations → Add Integration → AMP.
3

Enter Required Fields

Enter your Tenant ID and API Key.
4

Test Connection

Click “Test Connection” to verify access.
5

Enable Integration

Turn it on. Your AI now connects to AMP during calls.

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How It Works

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Common Issues & Fixes

Cause: Wrong Tenant ID or API KeyFix:
  1. Use Tenant ID (not email or username)
  2. Generate fresh API Key in AMP
  3. Ensure production key (not sandbox)
Cause: No active subscriptionFix: Verify customer has active subscription in AMP. Expired/cancelled subs don’t return vehicles.
Cause: No active offer in AMPFix: Check AMP dashboard for active retention offers. AI only presents if offers exist.

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Test Checklist

  • Connection test passes
  • Test call shows customer name and vehicle
  • AI finds subscription details
  • AI checks for retention offers before a price-related cancellation
  • AI applies retention offer when customer accepts
  • AI completes cancellation when no offer or declined

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WashAssist

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Need Help?

Contact support@answeringagent.com with:
  • Your AMP Tenant ID
  • Error message
  • Call ID if issue happened during a call