Skip to main content
Add AI-powered phone answering to your Washify locations. The integration connects DRB Washify to an AI agent that finds the caller’s account, answers membership questions, and handles plate changes and cancellations while the customer is on the line.

​
What Is This?

When a customer calls, the AI agent looks up their Washify account by the phone number they are calling from, or by a license plate they read out. It can then:
  • Find the account - Member name, plan, and vehicles on the account
  • Update a plate - Move a membership to a new license plate
  • Add a vehicle - Add a car to an existing account
  • Cancel a membership - Cancel the selected vehicle’s plan after the customer confirms
Every write action asks the customer to confirm before it runs, and the agent only says an action is complete when Washify confirms it.

​
Required Fields to Configure

Washify does not issue API keys. Instead, you create a user for Answering Agent inside Washify Car Wash Admin and share that login.
Use a dedicated user rather than sharing an existing manager’s login. You can remove the user in Washify at any time to revoke access.

​
Setup Steps

1

Sign in to Washify Car Wash Admin

Sign in with an account that can manage users.
2

Create a user for Answering Agent

Add a user named answeringagent with the email connect@answeringagent.com. Give it the same permissions as your manager users. If you already use OptSpot, copy the permissions from your OptSpot user.
3

Add Integration in Answering Agent

Go to Answering Agent Dashboard → Settings → Integrations → Add Integration → Washify.
4

Enter Required Fields

Enter your company name exactly as it appears in Washify, plus the username and password of the user you created. Credentials are encrypted and never shown again.
5

Test the Connection

Click “Test Connection”. The test signs in as the new user and confirms it can see your locations.
6

Go Live

Enable the integration. Your AI agent can now read Washify accounts during calls.

​
How It Works During Calls

  1. Customer calls - “I need to change the plate on my membership.”
  2. AI finds the account - Matches the caller’s phone number in Washify, or asks for the plate on file.
  3. AI confirms the change - Reads back the vehicle and the new plate.
  4. AI updates Washify - Only after the customer says yes.
  5. Task logged - Your dashboard shows what changed and on which vehicle.

​
Common Issues & Fixes

Cause: Wrong company name, username, or passwordFix:
  1. Check the company name matches Washify exactly, including spaces
  2. Sign in to Car Wash Admin with the same username and password to confirm they work
  3. Re-enter the password in Answering Agent
Cause: The Answering Agent user does not have access to the location the customer belongs toFix: In Washify, edit the answeringagent user and grant it every location you want the AI to serve.
Cause: The phone number is shared across several accountsFix: The AI asks the caller for their license plate to narrow it down. No change needed.

​
Test Checklist

  • Test connection succeeds
  • AI finds a test member by phone number
  • AI finds a test member by license plate
  • AI updates a plate after confirmation
  • AI cancels a test membership after confirmation

Sonny's

AI integration for Sonny’s Car Wash

NXT Wash

AI integration for NXT Wash POS

WashAssist

AI integration for WashAssist

AMP

AI integration for AMP Memberships

​
Need Help?

Contact support@answeringagent.com with:
  • Your Washify company name
  • Error message from connection test
  • Call ID if issue happened during a call