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Add AI-powered phone answering to your Washify locations. The integration connects DRB Washify to an AI agent that finds the caller’s account, answers membership questions, and handles plate changes and cancellations while the customer is on the line.

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What Is This?

When a customer calls, the AI agent looks up their Washify account by the phone number they are calling from, or by a license plate they read out. It can then:
  • Find the account - Member name, plan, and vehicles on the account
  • Update a plate - Move a membership to a new license plate
  • Add a vehicle - Add a car to an existing account
  • Cancel a membership - Cancel the selected vehicle’s plan after the customer confirms
Every write action asks the customer to confirm before it runs, and the agent only says an action is complete when Washify confirms it.

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Required Fields to Configure

Washify does not issue API keys. Instead, you enter a Washify Car Wash Admin login.
You can use an existing login or add a separate Washify user for Answering Agent. A separate user lets you remove access later without changing anyone else’s password.

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Setup Steps

1

Choose a Washify login

Use a Car Wash Admin login with manager permissions for every location you want the AI to serve. If you add a separate user for Answering Agent, give it the same permissions as your manager users.
2

Add Integration in Answering Agent

Go to Answering Agent Dashboard → Settings → Integrations → Add Integration → Washify.
3

Enter Required Fields

Enter your company name exactly as it appears in Washify, plus the username and password of that login. Credentials are encrypted and never shown again.
4

Test the Connection

Click “Test Connection”. The test signs in to Washify with that login.
5

Go Live

Enable the integration. Your AI agent can now read Washify accounts during calls.

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How It Works During Calls

  1. Customer calls - “I need to change the plate on my membership.”
  2. AI finds the account - Matches the caller’s phone number in Washify, or asks for the plate on file.
  3. AI confirms the change - Reads back the vehicle and the new plate.
  4. AI updates Washify - Only after the customer says yes.
  5. Task logged - Your dashboard shows what changed and on which vehicle.

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Common Issues & Fixes

Cause: Wrong company name, username, or passwordFix:
  1. Check the company name matches Washify exactly, including spaces
  2. Sign in to Car Wash Admin with the same username and password to confirm they work
  3. Re-enter the password in Answering Agent
Cause: The Washify login you entered does not have access to the location the customer belongs toFix: In Washify, edit that user and grant it every location you want the AI to serve.
Cause: The phone number is shared across several accountsFix: The AI asks the caller for their license plate to narrow it down. No change needed.

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Test Checklist

  • Test connection succeeds
  • AI finds a test member by phone number
  • AI finds a test member by license plate
  • AI updates a plate after confirmation
  • AI cancels a test membership after confirmation

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Need Help?

Contact support@answeringagent.com with:
  • Your Washify carwash name
  • Error message from connection test
  • Call ID if issue happened during a call