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Moving a number (a port) takes it off your old phone company and puts it on Answering Agent. Afterwards there is nothing to forward and one less bill. Your line keeps working while the move happens.

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What you need

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How it works

1

Start the move from your dashboard

Phone numbers, then Add phone number, then Port a number. Upload the bill.
2

Confirm the details we read

Fix anything that does not match your bill. Mismatches are the top reason carriers reject a port.
3

Sign the authorization

The authorized signer you name gets an authorization email. The port waits until they sign it. If nobody signs in time, the request expires and you start again.
4

We send it to the carrier

Usually 7 to 10 business days. Your number keeps working at your old company until the switch, and we email you when it lands.
Do not cancel your old phone service until we confirm the move is complete. A cancelled number can be released and lost.

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Special cases

  • Toll-free numbers move by a manual carrier transfer that our team files for you. It usually takes 2 to 4 weeks.
  • Google Voice numbers must be unlocked at Google first. See the Google Voice page.
  • Numbers on a plan with a port-out lock (AT&T, Verizon, T-Mobile) need the lock turned off in the carrier’s app before the port will go through.

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If the carrier sends it back

You get a notice on your dashboard and an email with the carrier’s reason when it gives one, usually an account number or name that did not match. Click Correct & resubmit, fix the detail, and upload the bill again. The signer then signs a new authorization email. If you forward your number to your agent, calls keep reaching it meanwhile.

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Your phone company

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Mobile carriers

AT&T Wireless

Dial code available (21<10-digit number>#).

T-Mobile

Dial code available (**21*1+PhoneNumber#).

T-Mobile for Business

Dial code available (**21*1+PhoneNumber#).

UScellular

Set up in their app or portal.

Verizon Wireless

Dial code available (*72).

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Cable and landline

AT&T Phone for Business

Dial code available (*72).

Brightspeed

Dial code available (*72).

Comcast Business Voice

Dial code available (*72).

Comcast Business VoiceEdge

Dial code available (*72).

Cox Business VoiceManager

Dial code available (*72#).

Frontier Business

Dial code available (*72).

Kinetic by Windstream

Dial code available (72#).

Lumen / CenturyLink Business

Dial code available (*72).

Optimum Business

Dial code available (*72).

Spectrum Business Voice

Dial code available (*72).

Verizon Fios and Business Digital Voice

Dial code available (*72).

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Internet phone systems

8x8

Set up in their app or portal.

Dialpad

Set up in their app or portal.

Google Voice (personal)

Set up in their app or portal.

Google Voice for Workspace

Set up in their app or portal.

GoTo Connect

Dial code available (*72).

Grasshopper

Set up in their app or portal.

Nextiva

Dial code available (*72).

Ooma Office

Dial code available (*72).

RingCentral

Set up in their app or portal.

Twilio

Set up in their app or portal.

Vonage Business

Set up in their app or portal.

Zoom Phone

Set up in their app or portal.