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Forwarding sends calls that reach your business number over to your Answering Agent line. Your phone company stays the same, your number stays on your signs and Google, and your agent answers. It takes a few minutes and you can turn it off any time.

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Before you start

  • Find your Answering Agent line for this location in Dashboard, then Phone numbers. That is the number you forward to.
  • Know which phone company carries your business number. The steps differ by company.
  • Have a second phone handy for the test call.

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Turn it on

1

Pick your phone company below

Each page has the exact steps or dial code for that company.
2

Forward all calls to your Answering Agent line

Use the dial code from the phone that has the number, or the company’s app or portal.
3

Call your business number from another phone

Your agent should answer. The phone numbers step in your dashboard turns green when it does.
If your phone company offers “forward when unanswered”, you can keep answering yourself and let the agent take the calls you miss. Every page below notes whether that option exists.

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Your phone company

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Mobile carriers

AT&T Wireless

Dial code available (21<10-digit number>#).

T-Mobile

Dial code available (**21*1+PhoneNumber#).

T-Mobile for Business

Dial code available (**21*1+PhoneNumber#).

UScellular

Set up in their app or portal.

Verizon Wireless

Dial code available (*72).

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Cable and landline

AT&T Phone for Business

Dial code available (*72).

Brightspeed

Dial code available (*72).

Comcast Business Voice

Dial code available (*72).

Comcast Business VoiceEdge

Dial code available (*72).

Cox Business VoiceManager

Dial code available (*72#).

Frontier Business

Dial code available (*72).

Kinetic by Windstream

Dial code available (72#).

Lumen / CenturyLink Business

Dial code available (*72).

Optimum Business

Dial code available (*72).

Spectrum Business Voice

Dial code available (*72).

Verizon Fios and Business Digital Voice

Dial code available (*72).

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Internet phone systems

8x8

Set up in their app or portal.

Dialpad

Set up in their app or portal.

Google Voice (personal)

Set up in their app or portal.

Google Voice for Workspace

Set up in their app or portal.

GoTo Connect

Dial code available (*72).

Grasshopper

Set up in their app or portal.

Nextiva

Dial code available (*72).

Ooma Office

Dial code available (*72).

RingCentral

Set up in their app or portal.

Twilio

Set up in their app or portal.

Vonage Business

Set up in their app or portal.

Zoom Phone

Set up in their app or portal.
Not listed? Search your company’s help pages for “call forwarding” and forward all calls to your Answering Agent line, then make the test call. Send us the steps you used and we will add the page.