Forward calls
1
Log in to Admin Console
login.8x8.com
2
Open the user
Click Users, then click the Edit (pencil) icon next to the user you want to set up.
3
Enable Forward all Calls
Go to Call Forwarding and select the checkbox for “Forward all Calls” (separate checkboxes exist for busy and no-answer).
4
Choose the destination
Click Edit again, choose “Selected Users or External Numbers”, and enter the external number with its country code.
5
Save
Click Save, then save the user’s profile.
6
Call your business number from another phone
Answering Agent listens for the call. When your agent picks up, the phone numbers step in your dashboard turns green.
8x8 does not publish a dial code for forwarding. Use the steps above.
Good to know
- Ring groups and auto attendants use a separate forwarding setup from individual extensions.
Move your number
Start the move from Dashboard, then Phone numbers, then Add a number, and choose Move my number. Upload your latest bill and we read the details for you. Have these ready:Watch out for
- 8x8 does not manage or speed up the port-out process — the new provider drives it entirely; 8x8 only supplies a Customer Service Record (CSR) on request via a ‘porting queries’ case, which can take up to 72 hours.
- A CSR is not needed to port away US Toll-Free numbers — provide the new provider a copy of your most recent 8x8 bill instead.
- Italy requires an additional Migration Code (Codice Migrazione) and Portugal requires a CVP Code beyond the standard CSR data.
- Porting numbers away from 8x8 does not cancel the 8x8 account or its licenses; submit a separate cancellation request afterward.
- 8x8’s published porting lead times (e.g., 7-15 business days for US local numbers) are for porting numbers INTO 8x8; 8x8 does not publish a lead time for porting away, since the new carrier controls that timing.