Get a conversation
One conversation with its summary, the questions the customer asked, its task, and the full transcript. Very long conversations are cut, and truncated says so. Customer API.
Authorizations
Path Parameters
The conversation ID.
x >= 1Response
The conversation.
184532
"https://answeringagent.com/dashboard/conversations/184532"
phone, text, web_chat, email Every channel the conversation happened on. A call the customer replied to by text lists phone and text. Texts the AI sent during or after a call appear in written.messages but don't add text.
phone, text, web_chat, email "Cancel monthly membership"
A category key. Conversations, tasks, and reports share one list. A form task has form. GET /reports/metrics lists every key with its label under categories. Older records can have a retired key that is not in that list.
"cancellation"
- Option 1
- Option 2
214
True when GET /conversations/{conversation_id}/recording has audio to stream. For some calls the recording provider stores the audio and can delete it, so true can still get a 404.
The task this conversation created. Null when it created none.
- Option 1
- Option 2
The spoken transcript of a phone call. Null for texts, chats, and emails.
Texts, chat messages, and emails in the conversation.