> ## Documentation Index
> Fetch the complete documentation index at: https://docs.answeringagent.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Verizon Wireless
> How to forward Verizon Wireless calls to Answering Agent and how to move your Verizon Wireless number over.
Two ways to get your Verizon Wireless number to your agent. Forwarding keeps Verizon Wireless as your phone company and sends calls over. Moving the number (porting) makes Answering Agent your phone company for that number.
## Forward calls
| Action | Dial |
| --------------------------- | ----- |
| Forward all calls | `*72` |
| Stop forwarding | `*73` |
| Forward when no one answers | `*71` |
Verizon does not let you manage call forwarding without the mobile phone that has the number.
Call \*72 followed by the 10-digit number you want calls to go to, for example \*72-908-123-4567.
Call \*71 followed by the 10-digit number to send just the calls you do not answer.
Call \*73. You will hear a confirmation tone or message that can sound like a busy signal.
Answering Agent listens for the call. When your agent picks up, the phone numbers step in your dashboard turns green.
### Good to know
* Verizon documents \*71 as forwarding only the calls you do not answer. It does not publish a separate busy-only code for wireless.
* The forward-to number must be an active voice line in the US, entered as 10 digits with the area code even for a local number. International numbers are not allowed.
* There is no monthly fee on most plans, but forwarded calls use plan minutes and a fee can apply on some older plans.
* You cannot set forwarding while outside Verizon coverage or travelling internationally, but forwarding set before you leave keeps working while roaming.
* Call forwarding does not forward text messages.
* If callers get a busy tone after you set forwarding, the forward-to number was probably mistyped. Re-run \*72 with the full 10 digits.
## Move your number
Start the move from **Dashboard**, then **Phone numbers**, then **Add a number**, and choose **Move my number**. Upload your latest bill and we read the details for you. Have these ready:
| What the carrier asks for | Where to find it |
| -------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Account number | On the first page of the bill. In the My Verizon app, go to Account, then Edit profile and settings. |
| Transfer PIN | Yes. Standard monthly consumer accounts: sign in to My Verizon as the Account Owner or Account Manager and go to the Create Your Number Transfer PIN page, then select Generate PIN. The same page works in the My Verizon app. You can also dial #PORT from the phone holding the number and open the text link Verizon sends, which generates the PIN inside the My Verizon app. Failing that, call 800-922-0204 or visit a Verizon store. Business wireless: an authorized user, meaning a Primary Contact or Administrator, generates it in My Business Wireless under Line, Line Overview, Device Information, Number Transfer PIN, Generate PIN, and it arrives by text and email. |
| Unlock first | Yes. Number Lock blocks unauthorized moves and must be off before the number can be transferred. Turn it off by dialing \*611, or in My Verizon on the Security page under Number Lock, set the number to Off and save. On business wireless, Number Lock must be disabled before you can even generate a Number Transfer PIN. |
| Extra signed authorization | No |
| How long it takes | Verizon Wireless does not publish a time. Most moves finish in 7 to 10 business days. |
Do not cancel your service with Verizon Wireless until the move is complete. A cancelled number can be lost.
### Watch out for
* The Number Transfer PIN is generated by you in the app or on the website. It is not your account password or your account PIN, and Verizon staff will not read it to you in the normal flow.
* The PIN expires after 7 days. Hand it to the new carrier right away.
* One PIN covers the whole account and can move multiple lines, so tell the new carrier exactly which lines to take.
* Business wireless can regenerate the PIN a maximum of 5 times per line per day.
* Keep the Verizon account open until the move finishes. Verizon closes it after the last line moves and the final bill issues.
* Moving a line early can trigger an early termination fee, an immediate device payment balance, and repayment of promotional monthly discounts, capped at a rolling 6 months.
* If you move your last phone line, cancel any connected device lines such as a watch, tablet, or hotspot yourself or charges continue.
* Port-out requests covering 10 or more lines go through 1-800-922-0204 instead of self-service.
* Verizon never asks you for your Number Transfer PIN or account number. Any inbound call asking for them is a port-out scam.
## Sources
Checked on 2026-09-11 against Verizon Wireless's own pages.
* [https://www.verizon.com/support/call-forwarding-faqs/](https://www.verizon.com/support/call-forwarding-faqs/)
* [https://www.verizon.com/support/port-out-faqs/](https://www.verizon.com/support/port-out-faqs/)
* [https://www.verizon.com/business/support/account-maintenance-and-management/wireless-device-service-changes/port-out-my-number/](https://www.verizon.com/business/support/account-maintenance-and-management/wireless-device-service-changes/port-out-my-number/)