> ## Documentation Index
> Fetch the complete documentation index at: https://docs.answeringagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Spectrum Business Voice

> How to forward Spectrum Business Voice calls to Answering Agent and how to move your Spectrum Business Voice number over.

Two ways to get your Spectrum Business Voice number to your agent. Forwarding keeps Spectrum Business Voice as your phone company and sends calls over. Moving the number (porting) makes Answering Agent your phone company for that number.

<Note>Forwarding star codes are confirmed from two independent official Spectrum Business PDFs (high confidence). Porting mechanics (CSR-only via new carrier, keep-account-active) are confirmed on Spectrum's own FAQ pages, but Spectrum does not publish a typical timeframe, an explicit port-out PIN, or an LOA requirement, so those fields are left null rather than guessed. Checked 2026-09-11.</Note>

## Forward calls

| Action                      | Dial  |
| --------------------------- | ----- |
| Forward all calls           | `*72` |
| Stop forwarding             | `*73` |
| Forward when no one answers | `*92` |
| Forward when busy           | `*90` |

<Steps>
  <Step title="Confirm the feature is enabled">
    On some accounts, Call Forwarding must first be turned on in the online Voice Manager at spectrumbusiness.net before the phone star codes will respond.
  </Step>

  <Step title="Pick up the handset">
    On the line you want to forward, lift the receiver and listen for a dial tone.
  </Step>

  <Step title="Dial *72">
    This activates Call Forwarding Always (unconditional forwarding).
  </Step>

  <Step title="Enter the destination number">
    After the second dial tone, dial the 10-digit number where calls should ring.
  </Step>

  <Step title="Confirm and hang up">
    All incoming calls to the line now ring the forwarded number until you deactivate the feature.
  </Step>

  <Step title="Call your business number from another phone">
    Answering Agent listens for the call. When your agent picks up, the phone numbers step in your dashboard turns green.
  </Step>
</Steps>

### Good to know

* Deactivate Call Forwarding No Answer with \*93 and Call Forwarding Busy with \*91.
* Spectrum's own printable star-code guide states: 'Features activation using the voice portal is required before the star codes will work' for some accounts.
* Spectrum Business Voice also documents Call Forwarding Selective (\*63 activate / \*83 deactivate), separate from unconditional forwarding.

## Move your number

Start the move from **Dashboard**, then **Phone numbers**, then **Add a number**, and choose **Move my number**. Upload your latest bill and we read the details for you. Have these ready:

| What the carrier asks for | Where to find it                                                                                                         |
| ------------------------- | ------------------------------------------------------------------------------------------------------------------------ |
| Account number            | Sign in at spectrumbusiness.net, select Billing, then Statements — the account number is listed under your service type. |
| Transfer PIN              | Not published by Spectrum Business Voice. Ask their support whether a PIN is needed.                                     |
| How long it takes         | Spectrum Business Voice does not publish a time. Most moves finish in 7 to 10 business days.                             |

<Warning>Do not cancel your service with Spectrum Business Voice until the move is complete. A cancelled number can be lost.</Warning>

### Watch out for

* Spectrum cannot give customers their own Customer Service Record (CSR) — FCC rules require the new provider to request the CSR directly from Spectrum, so the new carrier drives the whole process.
* Keep the Spectrum Business account active until the port-out fully completes; disconnecting service before the port finishes risks losing ownership of the number.
* Spectrum's official FAQ states porting timing 'can vary depending on factors such as the volume of telephone numbers being ported, the service provider you are porting to and the complexity of the request' — it does not commit to a fixed day range.

## Sources

Checked on 2026-09-11 against Spectrum Business Voice's own pages.

* [https://d15yx0mnc9teae.cloudfront.net/sites/default/files/Voice\_Feature\_Access\_Codes\_Quick\_Start\_Guide.pdf](https://d15yx0mnc9teae.cloudfront.net/sites/default/files/Voice_Feature_Access_Codes_Quick_Start_Guide.pdf)
* [https://d15yx0mnc9teae.cloudfront.net/sites/default/files/XXXXXX%20SBUS%20L-TWC%20SBPP%20Star%20Code%20Printable%20Guide-econnect.pdf](https://d15yx0mnc9teae.cloudfront.net/sites/default/files/XXXXXX%20SBUS%20L-TWC%20SBPP%20Star%20Code%20Printable%20Guide-econnect.pdf)
* [https://www.spectrumbusiness.net/support/voice/telephone-number-porting-faqs](https://www.spectrumbusiness.net/support/voice/telephone-number-porting-faqs)
* [https://www.spectrum.com/business/enterprise/support/faq/account/how-do-i-port-out-my-telephone-numbers-from-spectrum-to-another-service-provider](https://www.spectrum.com/business/enterprise/support/faq/account/how-do-i-port-out-my-telephone-numbers-from-spectrum-to-another-service-provider)
* [https://www.spectrum.com/business/enterprise/support/faq/account/if-im-porting-out-my-telephone-numbers-to-another-service-provider-when-should-i-disconnect-my-spectrum-account](https://www.spectrum.com/business/enterprise/support/faq/account/if-im-porting-out-my-telephone-numbers-to-another-service-provider-when-should-i-disconnect-my-spectrum-account)
* [https://enterprise.spectrum.com/support/faq/account/how-long-does-the-telephone-number-porting-process-take.html](https://enterprise.spectrum.com/support/faq/account/how-long-does-the-telephone-number-porting-process-take.html)
* [https://www.spectrumbusiness.net/support/account-billing/finding-your-account-number-and-security-code](https://www.spectrumbusiness.net/support/account-billing/finding-your-account-number-and-security-code)