> ## Documentation Index
> Fetch the complete documentation index at: https://docs.answeringagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Nextiva

> How to forward Nextiva calls to Answering Agent and how to move your Nextiva number over.

Two ways to get your Nextiva number to your agent. Forwarding keeps Nextiva as your phone company and sends calls over. Moving the number (porting) makes Answering Agent your phone company for that number.

<Note>Forwarding steps and dial codes verified live on help.nextiva.com. The two porting-out source pages now 301-redirect to help.nextiva.com's Customer Hub, whose current porting article only covers porting IN; the port-out content was read from Wayback Machine snapshots dated 2025-03-21 and 2025-11-09 of the same official nextiva.com URLs, so it may reflect a since-reorganized (not necessarily changed) page. Checked 2026-09-11.</Note>

## Forward calls

| Action            | Dial  |
| ----------------- | ----- |
| Forward all calls | `*72` |
| Stop forwarding   | `*73` |

<Steps>
  <Step title="Activate by phone">
    Dial \*72 from any Nextiva phone, enter the 10-digit external number, then press #.
  </Step>

  <Step title="Or sign in as an administrator">
    Log in to the Nextiva Voice Admin Dashboard.
  </Step>

  <Step title="Open the user's voice settings">
    Click Users, open the target user's menu, and choose Voice Settings, then Forwarding.
  </Step>

  <Step title="Configure Call forwarding (always)">
    Expand "Call forwarding (always)", enter the external phone number, and choose the number of rings.
  </Step>

  <Step title="Save and enable">
    Click Save, then toggle the feature On.
  </Step>

  <Step title="Call your business number from another phone">
    Answering Agent listens for the call. When your agent picks up, the phone numbers step in your dashboard turns green.
  </Step>
</Steps>

### Good to know

* Call Forward Always only forwards calls dialed directly to that user's line — it does not forward calls distributed from a call center or call group.

## Move your number

Start the move from **Dashboard**, then **Phone numbers**, then **Add a number**, and choose **Move my number**. Upload your latest bill and we read the details for you. Have these ready:

| What the carrier asks for  | Where to find it                                                             |
| -------------------------- | ---------------------------------------------------------------------------- |
| Account number             | Not published by Nextiva. It is on your bill, or ask their support.          |
| Transfer PIN               | Not published by Nextiva. Ask their support whether a PIN is needed.         |
| Extra signed authorization | Yes                                                                          |
| How long it takes          | Nextiva does not publish a time. Most moves finish in 7 to 10 business days. |

<Warning>Do not cancel your service with Nextiva until the move is complete. A cancelled number can be lost.</Warning>

### Watch out for

* Some Nextiva numbers are registered under Nextiva's own name/address with its underlying hosted carrier rather than the customer's — email [porting@nextiva.com](mailto:porting@nextiva.com) (or submit a case) with the numbers so Nextiva can send the correct Customer Service Record data before you fill out the new provider's LOA.
* Nextiva does not cancel your account automatically when numbers port out; submit a separate cancellation request after the transfer completes.
* Nextiva's official page does not describe a customer-facing port-out PIN — only CSR plus LOA-to-new-provider is documented; treat PIN support as unverified rather than assuming none exists.
* Unauthorized ports ("slams") must be reported to Nextiva's porting team within 24 hours, and no later than 30 days after the fact, or the standard slam-recovery process no longer applies.

## Sources

Checked on 2026-09-11 against Nextiva's own pages.

* [https://help.nextiva.com/article/call-forwarding-always](https://help.nextiva.com/article/call-forwarding-always)
* [https://www.nextiva.com/support/articles/porting-faqs.html](https://www.nextiva.com/support/articles/porting-faqs.html)
* [https://www.nextiva.com/support/articles/unauthorized-port-outs.html](https://www.nextiva.com/support/articles/unauthorized-port-outs.html)