> ## Documentation Index
> Fetch the complete documentation index at: https://docs.answeringagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# GoTo Connect

> How to forward GoTo Connect calls to Answering Agent and how to move your GoTo Connect number over.

Two ways to get your GoTo Connect number to your agent. Forwarding keeps GoTo Connect as your phone company and sends calls over. Moving the number (porting) makes Answering Agent your phone company for that number.

## Forward calls

| Action            | Dial  |
| ----------------- | ----- |
| Forward all calls | `*72` |
| Stop forwarding   | `*73` |

<Steps>
  <Step title="Dial the star code">
    From your desk phone, desktop app, or mobile app, dial \*72.
  </Step>

  <Step title="Enter the destination">
    When you hear a dial tone, enter the internal extension or external phone number to forward calls to.
  </Step>

  <Step title="Hang up">
    Forwarding is now active and overrides any forwarding set from the phone's own menu; it stays active even if the phone goes offline.
  </Step>

  <Step title="Turn it off later">
    Dial \*73 from the same phone and hang up.
  </Step>

  <Step title="(Admin alternative)">
    Instead of star codes, an admin can set up a personalized dial plan or a forwarding dial plan in the GoTo Admin portal to route a line automatically to an external number.
  </Step>

  <Step title="Call your business number from another phone">
    Answering Agent listens for the call. When your agent picks up, the phone numbers step in your dashboard turns green.
  </Step>
</Steps>

### Good to know

* If the system admin has Block Caller ID enabled on the line, caller ID remains blocked even when forwarding to an external number.

## Move your number

Start the move from **Dashboard**, then **Phone numbers**, then **Add a number**, and choose **Move my number**. Upload your latest bill and we read the details for you. Have these ready:

| What the carrier asks for | Where to find it                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| ------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Account number            | Not published by GoTo Connect. It is on your bill, or ask their support.                                                                                                                                                                                                                                                                                                                                                                                     |
| Transfer PIN              | Yes. Requires the super admin role. Set a 4-to-8-digit port-out passcode yourself in GoTo Admin (Settings > Capabilities > Phones > Phone system security > Port-out passcode) or the legacy PBX Administration portal (my.jive.com/pbx > System Settings > General > Port-out passcode); or email [numbers@goto.com](mailto:numbers@goto.com) and GoTo's telecom team will check transfer-PIN availability with the carrier and respond with what's needed. |
| How long it takes         | GoTo Connect does not publish a time. Most moves finish in 7 to 10 business days.                                                                                                                                                                                                                                                                                                                                                                            |

<Warning>Do not cancel your service with GoTo Connect until the move is complete. A cancelled number can be lost.</Warning>

### Watch out for

* Setting or viewing the port-out passcode requires the super admin role.
* You must supply this exact passcode any time you request a port away from GoTo Connect; an incorrect business name or passcode can cause the current provider to reject or delay the port.
* There are three separate places the passcode can live (GoTo Admin, the legacy my.jive.com/pbx portal, or GoTo's [numbers@goto.com](mailto:numbers@goto.com) team) — check which applies to your account.

## Sources

Checked on 2026-09-11 against GoTo Connect's own pages.

* [https://support.goto.com/connect/help/how-do-i-forward-my-calls](https://support.goto.com/connect/help/how-do-i-forward-my-calls)
* [https://support.goto.com/connect/help/how-do-i-prevent-unauthorized-phone-number-transfers-gotoconnect-prevent-unauthorized-phone-number-transfers](https://support.goto.com/connect/help/how-do-i-prevent-unauthorized-phone-number-transfers-gotoconnect-prevent-unauthorized-phone-number-transfers)