> ## Documentation Index
> Fetch the complete documentation index at: https://docs.answeringagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Google Voice for Workspace

> How to forward Google Voice for Workspace calls to Answering Agent and how to move your Google Voice for Workspace number over.

Two ways to get your Google Voice for Workspace number to your agent. Forwarding keeps Google Voice for Workspace as your phone company and sends calls over. Moving the number (porting) makes Answering Agent your phone company for that number.

<Note>Port-out code path verified; port-out timing and fees are not published. Checked 2026-09-11.</Note>

## Forward calls

<Steps>
  <Step title="Open the Google Admin console">
    Menu, Apps, Google Workspace, Google Voice.
  </Step>

  <Step title="Open Ring groups and pick the group for this number">
    Ring groups is where an external destination lives.
  </Step>

  <Step title="Set Unanswered calls and After hours action to Forward the caller">
    Forward type: Phone number. Enter Maggie’s number.
  </Step>

  <Step title="Save, then call your business number from another phone">
    We are listening for it.
  </Step>

  <Step title="Call your business number from another phone">
    Answering Agent listens for the call. When your agent picks up, the phone numbers step in your dashboard turns green.
  </Step>
</Steps>

<Info>Google Voice for Workspace does not publish a dial code for forwarding. Use the steps above.</Info>

### Good to know

* No per-user forward-all control to an external number is documented; ring group actions are the documented path.
* Requires the Google Voice admin role.

## Move your number

Start the move from **Dashboard**, then **Phone numbers**, then **Add a number**, and choose **Move my number**. Upload your latest bill and we read the details for you. Have these ready:

| What the carrier asks for | Where to find it                                                                                    |
| ------------------------- | --------------------------------------------------------------------------------------------------- |
| Account number            | Admin console, Billing, Payment accounts, under Account ID                                          |
| Transfer PIN              | Yes. Admin console, Google Voice, Number porting, Port-out info. A 4 to 10 digit code you can edit. |
| How long it takes         | Google Voice for Workspace does not publish a time. Most moves finish in 7 to 10 business days.     |

<Warning>Do not cancel your service with Google Voice for Workspace until the move is complete. A cancelled number can be lost.</Warning>

### Watch out for

* Your primary location address must match what is in Voice settings and may differ from the billing address.
* Do not cancel Voice until the new provider confirms the port.

## Sources

Checked on 2026-09-11 against Google Voice for Workspace's own pages.

* [https://knowledge.workspace.google.com/admin/voice/edit-ring-groups](https://knowledge.workspace.google.com/admin/voice/edit-ring-groups)
* [https://knowledge.workspace.google.com/admin/voice/port-out-voice-numbers](https://knowledge.workspace.google.com/admin/voice/port-out-voice-numbers)
* [https://knowledge.workspace.google.com/admin/voice/google-voice-porting-faq](https://knowledge.workspace.google.com/admin/voice/google-voice-porting-faq)