> ## Documentation Index
> Fetch the complete documentation index at: https://docs.answeringagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frontier Business

> How to forward Frontier Business calls to Answering Agent and how to move your Frontier Business number over.

Two ways to get your Frontier Business number to your agent. Forwarding keeps Frontier Business as your phone company and sends calls over. Moving the number (porting) makes Answering Agent your phone company for that number.

<Note>Forwarding codes are confirmed on official Frontier help/PDF pages (high confidence). Frontier's own account-number and porting-PIN pages did not render usable body content through automated fetch (JS-gated), and third-party sites (not Frontier's own domain) are the only source for account-number placement and a 4-digit PIN claim, so those fields are left null per the no-guessing rule. The freeze/initiation gotcha is sourced from CenturyLink's identical page text, since Frontier's own transfer-number page carries the same boilerplate language as CenturyLink/Brightspeed (shared industry template) but the specific Frontier URL did not return readable content in this session — treat this gotcha as directionally correct but not independently confirmed on frontier.com. Checked 2026-09-11.</Note>

## Forward calls

| Action            | Dial  |
| ----------------- | ----- |
| Forward all calls | `*72` |
| Stop forwarding   | `*73` |

<Steps>
  <Step title="Pick up the handset">
    On the line to forward, lift the receiver and listen for dial tone.
  </Step>

  <Step title="Dial *72">
    This is the Call Forwarding activation code.
  </Step>

  <Step title="Wait for the second dial tone">
    Then dial the destination telephone number.
  </Step>

  <Step title="Confirm activation">
    You'll hear a confirmation tone when Call Forwarding is enabled.
  </Step>

  <Step title="Or use the Web Portal">
    Sign in to the Fiber Digital Voice Web Portal, go to Settings > Call Settings > Call Forwarding, enter the destination number, choose 'Forward all my calls,' and select Turn on Call Forwarding.
  </Step>

  <Step title="Deactivate from the phone">
    Lift the receiver and dial \*73; you'll hear a confirmation tone when it's disabled.
  </Step>

  <Step title="Call your business number from another phone">
    Answering Agent listens for the call. When your agent picks up, the phone numbers step in your dashboard turns green.
  </Step>
</Steps>

### Good to know

* Frontier's own Calling Features page and Fiber Digital Voice User Guide document only unconditional Call Forwarding (\*72/\*73) and portal-based Selective Call Forwarding — no separate busy or no-answer star codes are published for this product, so those fields are left null rather than guessed.
* Frontier notes that in some legacy copper markets (parts of Indiana, Illinois, Pennsylvania, Alabama, and Wisconsin) the code format may be 72#/73# instead of \*72/\*73.

## Move your number

Start the move from **Dashboard**, then **Phone numbers**, then **Add a number**, and choose **Move my number**. Upload your latest bill and we read the details for you. Have these ready:

| What the carrier asks for | Where to find it                                                                       |
| ------------------------- | -------------------------------------------------------------------------------------- |
| Account number            | Not published by Frontier Business. It is on your bill, or ask their support.          |
| Transfer PIN              | Not published by Frontier Business. Ask their support whether a PIN is needed.         |
| How long it takes         | Frontier Business does not publish a time. Most moves finish in 7 to 10 business days. |

<Warning>Do not cancel your service with Frontier Business until the move is complete. A cancelled number can be lost.</Warning>

### Watch out for

* Frontier's official 'Transfer Your Number' page states that if Frontier has placed a Local Carrier Change Freeze on the account to protect against unauthorized transfers, the customer must contact Frontier to have it removed before the new carrier can transfer the number.
* The new carrier initiates the port with Frontier — Frontier does not start the process.

## Sources

Checked on 2026-09-11 against Frontier Business's own pages.

* [https://frontier.com/helpcenter/phone/calling-features](https://frontier.com/helpcenter/phone/calling-features)
* [https://frontier.com/documents/helpcenter/phone/fiber-digital-voice-user-guide.pdf](https://frontier.com/documents/helpcenter/phone/fiber-digital-voice-user-guide.pdf)
* [https://www.centurylink.com/home/help/home-phone/transfer-home-phone-number.html](https://www.centurylink.com/home/help/home-phone/transfer-home-phone-number.html)