> ## Documentation Index
> Fetch the complete documentation index at: https://docs.answeringagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Comcast Business Voice

> How to forward Comcast Business Voice calls to Answering Agent and how to move your Comcast Business Voice number over.

Two ways to get your Comcast Business Voice number to your agent. Forwarding keeps Comcast Business Voice as your phone company and sends calls over. Moving the number (porting) makes Answering Agent your phone company for that number.

<Note>Forwarding steps and star codes are confirmed verbatim on an official Comcast Business support article (high confidence). Comcast publishes no customer-facing port-out how-to page; the PIN's role and account-closure behavior for porting are corroborated only by Comcast's own community forum, not a formal support article, so typicalDays and loaRequired are left null. Checked 2026-09-11.</Note>

## Forward calls

| Action                      | Dial  |
| --------------------------- | ----- |
| Forward all calls           | `*72` |
| Stop forwarding             | `*73` |
| Forward when no one answers | `*92` |
| Forward when busy           | `*90` |

<Steps>
  <Step title="Sign in to My Account (optional)">
    At business.comcast.com/myaccount, select Phone from the Services menu to manage forwarding online, or use the phone star codes below directly.
  </Step>

  <Step title="Lift the receiver">
    On the line to forward, pick up and listen for a dial tone.
  </Step>

  <Step title="Dial *72">
    Wait for the stutter dial tone, then a normal dial tone.
  </Step>

  <Step title="Dial the destination number">
    Enter the 10-digit number where calls should ring. Stay on the line until it's answered by a person or voicemail.
  </Step>

  <Step title="Force-activate if needed">
    If there's no answer, hang up, pick up again, and press \*72 a second time within two minutes — this activates forwarding without requiring an answered call.
  </Step>

  <Step title="Deactivate when done">
    Lift the receiver, dial \*73, and hang up to return calls to the business line.
  </Step>

  <Step title="Call your business number from another phone">
    Answering Agent listens for the call. When your agent picks up, the phone numbers step in your dashboard turns green.
  </Step>
</Steps>

### Good to know

* Deactivate Call Forwarding Busy with \*91 and Call Forwarding No Answer with \*93.
* Comcast Business Voice also documents Call Forwarding Not Reachable (\*58 activate / \*59 deactivate, for outages) and Call Forwarding Selective (\*63 activate / \*83 deactivate).
* This star-code set applies to Business Voice and VoiceEdge Select. Business VoiceEdge customers should use the separate VoiceEdge entry — forwarding there is managed primarily through the VoiceEdge portal.

## Move your number

Start the move from **Dashboard**, then **Phone numbers**, then **Add a number**, and choose **Move my number**. Upload your latest bill and we read the details for you. Have these ready:

| What the carrier asks for | Where to find it                                                                                                                                                                                                                                                                                                                                                                                  |
| ------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Account number            | Top of page 1 of the Comcast Business bill, in the 'One-Stop Shop' summary box alongside the billing date and amount due.                                                                                                                                                                                                                                                                         |
| Transfer PIN              | Yes. Comcast Business Voice, VoiceEdge, VoiceEdge Select, and Trunking customers receive an account-level Security PIN (mailed to the billing address after install) used to authenticate CPNI-protected changes such as call forwarding. The Primary Manager can view or reset it in My Account (Phone > Account > Manager Settings > View/Edit Voice Security PIN) or the Comcast Business app. |
| How long it takes         | Comcast Business Voice does not publish a time. Most moves finish in 7 to 10 business days.                                                                                                                                                                                                                                                                                                       |

<Warning>Do not cancel your service with Comcast Business Voice until the move is complete. A cancelled number can be lost.</Warning>

### Watch out for

* Comcast does not publish a self-serve customer port-out flow; the new carrier requests the Customer Service Record (CSR) from Comcast through Comcast's carrier-facing Port Authorization Tool (PAT) — customers work through their new provider, not a Comcast self-service page.
* Community support threads (not an official Comcast article) describe that the Comcast line closes automatically once the new carrier's port completes, and that the account must stay active and current until then; treat this as reported practice rather than documented policy.

## Sources

Checked on 2026-09-11 against Comcast Business Voice's own pages.

* [https://business.comcast.com/support/article/voice/phone-managing-call-forwarding-routing](https://business.comcast.com/support/article/voice/phone-managing-call-forwarding-routing)
* [https://business.comcast.com/support/article/voice/comcast-business-voice-voiceedge-security-pin](https://business.comcast.com/support/article/voice/comcast-business-voice-voiceedge-security-pin)
* [https://business.comcast.com/support/article/billing/understanding-your-comcast-business-bill](https://business.comcast.com/support/article/billing/understanding-your-comcast-business-bill)
* [https://carriers.xfinity.com/local\_number\_porting.html](https://carriers.xfinity.com/local_number_porting.html)