> ## Documentation Index
> Fetch the complete documentation index at: https://docs.answeringagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Brightspeed

> How to forward Brightspeed calls to Answering Agent and how to move your Brightspeed number over.

Two ways to get your Brightspeed number to your agent. Forwarding keeps Brightspeed as your phone company and sends calls over. Moving the number (porting) makes Answering Agent your phone company for that number.

<Note>Forwarding codes and the toggle-menu behavior are confirmed on Brightspeed's own Digital Voice Star Code Guide PDF (high confidence). The transfer/porting page found is under the residential help section; a distinct business support section exists (brightspeed.com/business-solutions/support/) but its porting content was not independently verified as different, and no PIN is documented on either, so pinRequired is left null. Checked 2026-09-11.</Note>

## Forward calls

| Action                      | Dial  |
| --------------------------- | ----- |
| Forward all calls           | `*72` |
| Stop forwarding             | `*72` |
| Forward when no one answers | `*92` |
| Forward when busy           | `*90` |

<Steps>
  <Step title="Pick up the handset (or use the Voice Portal)">
    Call Forwarding can be set up in the Brightspeed Voice Portal or by star code from any phone on the line.
  </Step>

  <Step title="Dial *72">
    Choose where to forward all calls to your line.
  </Step>

  <Step title="Choose to enable">
    Press 1, then enter the forwarding destination number followed by #.
  </Step>

  <Step title="Disable when done">
    Dial \*72 again and press 2 to disable forwarding.
  </Step>

  <Step title="Call your business number from another phone">
    Answering Agent listens for the call. When your agent picks up, the phone numbers step in your dashboard turns green.
  </Step>
</Steps>

### Good to know

* Brightspeed's Digital Voice star codes are toggles, not separate activate/deactivate codes: dialing \*72 (or \*90 for busy, \*92 for no answer) opens a voice menu where you press 1 to enable and enter a forwarding number, or press 2 to disable.
* A separate 'Remote Access Forwarding' feature lets unconditional forwarding be set up remotely through the voicemail system, so it keeps working through a power or internet outage.
* Brightspeed also documents Call Forward: Out of Service (\*94) for when the line is unregistered.

## Move your number

Start the move from **Dashboard**, then **Phone numbers**, then **Add a number**, and choose **Move my number**. Upload your latest bill and we read the details for you. Have these ready:

| What the carrier asks for | Where to find it                                                                                                                                    |
| ------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- |
| Account number            | Top of each page of the monthly statement (paper or online in My Brightspeed), or in the upper left-hand corner after signing in to My Brightspeed. |
| Transfer PIN              | Not published by Brightspeed. Ask their support whether a PIN is needed.                                                                            |
| How long it takes         | Brightspeed does not publish a time. Most moves finish in 7 to 10 business days.                                                                    |

<Warning>Do not cancel your service with Brightspeed until the move is complete. A cancelled number can be lost.</Warning>

### Watch out for

* If Brightspeed has placed a freeze on the number, the customer must contact Brightspeed to have it removed before the new carrier can complete the transfer.
* The new provider initiates the port and contacts Brightspeed — Brightspeed does not start the process from the customer side.

## Sources

Checked on 2026-09-11 against Brightspeed's own pages.

* [https://www.brightspeed.com/content/dam/brightspeed/pdfs/brightspeed-digital-voice-star-code-guide.pdf](https://www.brightspeed.com/content/dam/brightspeed/pdfs/brightspeed-digital-voice-star-code-guide.pdf)
* [https://www.brightspeed.com/help/home-phone/transfer-home-phone-number/](https://www.brightspeed.com/help/home-phone/transfer-home-phone-number/)
* [https://www.brightspeed.com/help/account/need-your-brightspeed-account-number/](https://www.brightspeed.com/help/account/need-your-brightspeed-account-number/)