> ## Documentation Index > Fetch the complete documentation index at: https://docs.answeringagent.com/llms.txt > Use this file to discover all available pages before exploring further. # AT&T Phone for Business > How to forward AT&T Phone for Business calls to Answering Agent and how to move your AT&T Phone for Business number over. Two ways to get your AT\&T Phone for Business number to your agent. Forwarding keeps AT\&T Phone for Business as your phone company and sends calls over. Moving the number (porting) makes Answering Agent your phone company for that number. ## Forward calls | Action | Dial | | --------------------------- | ------ | | Forward all calls | `*72` | | Stop forwarding | `*73#` | | Forward when no one answers | `*92` | | Forward when busy | `*90` | Lift the handset on a phone connected to the AT\&T business line and wait for dial tone. Press \*72, enter the number you want calls to go to, then press #. On traditional business service you can also dial 72#. On traditional service the system calls the forward-to number for you. The feature only turns on if someone answers that call, so keep a person on the other end. Press \*73# to stop forwarding all calls. Sign in to your online AT\&T business account to store forwarding numbers and manage features you cannot set with a star code. Once numbers are stored online you do not have to re-enter them by phone. Answering Agent listens for the call. When your agent picks up, the phone numbers step in your dashboard turns green. ### Good to know * No Answer Call Forwarding turns off with \*93#. Busy Call Forwarding turns off with \*91#. * Safe Call Forwarding sends calls elsewhere during an outage: \*372 to turn on, \*373# to turn off. Deactivating loses all stored numbers. * Exclusive Call Forwarding routes up to 20 chosen numbers: \*63# to turn on, \*83# to turn off. The 20 numbers are chosen in the online account, not by phone. * On traditional AT\&T business phone service, the forward-to number must answer for activation to succeed. If it is busy or unanswered the feature quietly does not turn on, so test it before relying on it. * Dialing rules for the forward-to number on traditional service: long distance needs 1 plus the 10 digits, non-long-distance numbers needing an area code use 10 digits, and local calls use 7 digits. ## Move your number Start the move from **Dashboard**, then **Phone numbers**, then **Add a number**, and choose **Move my number**. Upload your latest bill and we read the details for you. Have these ready: | What the carrier asks for | Where to find it | | -------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Account number | On the AT\&T bill for the business phone account, and in the online AT\&T business account. AT\&T's consumer guidance also applies: the number sits under the page number or issue date on any bill page. | | Transfer PIN | No. AT\&T does not publish a customer-generated transfer PIN for business wireline numbers. The Number Transfer PIN is a wireless-only mechanism. For a business landline the new carrier submits a Local Service Request (LSR) to AT\&T on your behalf, using the account number and customer service record. | | Extra signed authorization | Yes | | How long it takes | Minimum 3 business days for AT\&T Local Network Services and AT\&T Business VoIP, minimum 5 business days for AT\&T Digital Link, measured from a clean request to the requested completion date | Do not cancel your service with AT\&T Phone for Business until the move is complete. A cancelled number can be lost. ### Watch out for * This is a carrier-to-carrier process, not a self-service one. Your new provider drives it; you mainly supply the account number, service address, and a signed authorization. * AT\&T requires the gaining carrier to hold a Letter of Authorization from you before it submits the request. * Which AT\&T entity holds the number decides the process and the interval. The gaining carrier checks NPAC for the SPID: 7421 is AT\&T Digital Link, 7125 is AT\&T Local Network Services and AT\&T Business VoIP. * Any pending order on the account causes the port-away request to be rejected. Pending orders take 30 calendar days to clear on SPID 7125 and 30 to 45 days on SPID 7421, so open change orders can stall a move by a month. * Requests received after 3:00 PM local time count as the next business day. * AT\&T confirms a clean request within 24 to 48 hours depending on the entity, but confirmation is not completion. * For AT\&T Digital Link, if you are disconnecting AT\&T entirely the disconnect desk has to be contacted separately in addition to the port request. ## Sources Checked on 2026-09-11 against AT\&T Phone for Business's own pages. * [https://www.att.com/support/smallbusiness/article/smb-digital-phone/KM1000459/](https://www.att.com/support/smallbusiness/article/smb-digital-phone/KM1000459/) * [https://www.att.com/support/smallbusiness/article/smb-local-long-distance/KM1181691/](https://www.att.com/support/smallbusiness/article/smb-local-long-distance/KM1181691/) * [https://www.att.com/support/smallbusiness/article/smb-local-long-distance/KM1194925/](https://www.att.com/support/smallbusiness/article/smb-local-long-distance/KM1194925/) * [https://www.corp.att.com/lnp/att-lnp-port-out-procedures/](https://www.corp.att.com/lnp/att-lnp-port-out-procedures/) * [https://www.att.com/support/article/my-account/KM1022998/](https://www.att.com/support/article/my-account/KM1022998/)