> ## Documentation Index > Fetch the complete documentation index at: https://docs.answeringagent.com/llms.txt > Use this file to discover all available pages before exploring further. # Move your number to Answering Agent > Port your business number so Answering Agent becomes its phone company. What you need, how long it takes, and what to do if the carrier sends it back. Moving a number (a port) takes it off your old phone company and puts it on Answering Agent. Afterwards there is nothing to forward and one less bill. Your line keeps working while the move happens. ## What you need | Item | Why | | -------------------------------- | ------------------------------------------------------------------------------------------------ | | Your latest phone bill | We read the account number, name, and service address from it. Uploading it is the fastest path. | | Account number | Must match what your phone company has on file, exactly. | | Transfer PIN or account passcode | Most companies require one. Each provider page says how to get it. | | The name on the account | As printed on the bill, not a nickname. | | Service address | The address on the bill, including suite numbers. | ## How it works **Phone numbers**, then **Add a number**, then **Move my number**. Upload the bill. Fix anything that does not match your bill. Mismatches are the top reason carriers reject a port. Usually 7 to 10 business days. Your number keeps working at your old company until the switch, and we email you when it lands. Do not cancel your old phone service until we confirm the move is complete. A cancelled number can be released and lost. ## Special cases * **Toll-free numbers** need a signed authorization form. We send it to you to sign on your phone. * **Google Voice numbers** must be unlocked at Google first. See the Google Voice page. * **Numbers on a plan with a port-out lock** (AT\&T, Verizon, T-Mobile) need the lock turned off in the carrier's app before the port will go through. ## If the carrier sends it back You get a notice on your dashboard and an email with the exact reason in plain words, usually an account number or name that did not match. Fix the one detail and send it again. Your calls keep forwarding to your agent meanwhile. ## Your phone company ### Mobile carriers Dial code available (*21*\<10-digit number>#). Dial code available (\*\*21\*1+PhoneNumber#). Dial code available (\*\*21\*1+PhoneNumber#). Set up in their app or portal. Dial code available (\*72). ### Cable and landline Dial code available (\*72). Dial code available (\*72). Dial code available (\*72). Dial code available (\*72). Dial code available (\*72#). Dial code available (\*72). Dial code available (72#). Dial code available (\*72). Dial code available (\*72). Dial code available (\*72). Dial code available (\*72). ### Internet phone systems Set up in their app or portal. Set up in their app or portal. Set up in their app or portal. Set up in their app or portal. Dial code available (\*72). Set up in their app or portal. Dial code available (\*72). Dial code available (\*72). Set up in their app or portal. Set up in their app or portal. Set up in their app or portal. Set up in their app or portal.