> ## Documentation Index
> Fetch the complete documentation index at: https://docs.answeringagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Outbound calls

> Call a customer from the dashboard using your business number.

Owners, admins, and managers can call a customer from **Outbound Call** in the dashboard, or from a conversation, task, contact, or form submission. Other roles can't start outbound calls.

## How a call connects

1. Your own phone rings first, at the **Ring me at** number. That's your personal phone, and the dashboard remembers it on this device.
2. When you answer, Answering Agent dials the customer.
3. The customer sees the **Calling from** number.

There's no browser audio. You talk on your own phone, so microphone and speaker settings in your browser don't matter.

## Choose the number customers see

**Calling from** lists your team's phone numbers. **Default** shows the number it will use. That's usually the one set under **Settings → Outbound caller ID**, unless your team has an active calling campaign with its own number. Managers who are assigned to specific phone numbers can only call from those numbers.

## Troubleshooting

| Message                                                   | What to do                                                                      |
| --------------------------------------------------------- | ------------------------------------------------------------------------------- |
| You do not have permission to make outbound conversations | Ask an owner or admin to place the call, or to change your role.                |
| Admin phone number is not set in profile                  | Enter your phone under **Ring me at**.                                          |
| Team does not have any phone numbers configured           | Your team needs at least one phone number before it can call out.               |
| Selected phone number is not available to your account    | Pick a number you're assigned to, or choose **Default**.                        |
| This LiveKit phone number is still transitioning          | The number is being moved between systems. Choose another number and try again. |

If your phone never rings, check the **Ring me at** number. If your phone rings but the customer never does, check the customer's number. If it still fails, contact support with the exact message and the time you tried.