> ## Documentation Index
> Fetch the complete documentation index at: https://docs.answeringagent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# DRB Washify integration

> Connect DRB Washify to Answering Agent's AI phone system. Look up members by phone or plate, update plates, add vehicles, and cancel memberships on the call.

Add AI-powered phone answering to your Washify locations. The integration connects DRB Washify to an AI agent that finds the caller's account, answers membership questions, and handles plate changes and cancellations while the customer is on the line.

## What Is This?

When a customer calls, the AI agent looks up their Washify account by the phone number they are calling from, or by a license plate they read out. It can then:

* **Find the account** - Member name, plan, and vehicles on the account
* **Update a plate** - Move a membership to a new license plate
* **Add a vehicle** - Add a car to an existing account
* **Cancel a membership** - Cancel the selected vehicle's plan after the customer confirms

Every write action asks the customer to confirm before it runs, and the agent only says an action is complete when Washify confirms it.

## Required Fields to Configure

Washify does not issue API keys. Instead, you create a user for Answering Agent inside Washify Car Wash Admin and share that login.

| Field            | Where to Find in Washify                            | Required |
| ---------------- | --------------------------------------------------- | -------- |
| **Company name** | Car Wash Admin, top of the screen after you sign in | ✅ Yes    |
| **Username**     | The user you create for Answering Agent             | ✅ Yes    |
| **Password**     | The password you set for that user                  | ✅ Yes    |

<Note>
  Use a dedicated user rather than sharing an existing manager's login. You can remove the user in Washify at any time to revoke access.
</Note>

## Setup Steps

<Steps>
  <Step title="Sign in to Washify Car Wash Admin">
    Sign in with an account that can manage users.
  </Step>

  <Step title="Create a user for Answering Agent">
    Add a user named `answeringagent` with the email `connect@answeringagent.com`. Give it the same permissions as your manager users. If you already use OptSpot, copy the permissions from your OptSpot user.
  </Step>

  <Step title="Add Integration in Answering Agent">
    Go to [Answering Agent Dashboard](https://answeringagent.com) → Settings → Integrations → Add Integration → Washify.
  </Step>

  <Step title="Enter Required Fields">
    Enter your company name exactly as it appears in Washify, plus the username and password of the user you created. Credentials are encrypted and never shown again.
  </Step>

  <Step title="Test the Connection">
    Click "Test Connection". The test signs in as the new user and confirms it can see your locations.
  </Step>

  <Step title="Go Live">
    Enable the integration. Your AI agent can now read Washify accounts during calls.
  </Step>
</Steps>

## How It Works During Calls

1. **Customer calls** - "I need to change the plate on my membership."
2. **AI finds the account** - Matches the caller's phone number in Washify, or asks for the plate on file.
3. **AI confirms the change** - Reads back the vehicle and the new plate.
4. **AI updates Washify** - Only after the customer says yes.
5. **Task logged** - Your dashboard shows what changed and on which vehicle.

## Common Issues & Fixes

<AccordionGroup>
  <Accordion title="Login failed" icon="triangle-exclamation">
    **Cause:** Wrong company name, username, or password

    **Fix:**

    1. Check the company name matches Washify exactly, including spaces
    2. Sign in to Car Wash Admin with the same username and password to confirm they work
    3. Re-enter the password in Answering Agent
  </Accordion>

  <Accordion title="Location is not authorized for this user" icon="triangle-exclamation">
    **Cause:** The Answering Agent user does not have access to the location the customer belongs to

    **Fix:** In Washify, edit the `answeringagent` user and grant it every location you want the AI to serve.
  </Accordion>

  <Accordion title="Too many matching accounts" icon="triangle-exclamation">
    **Cause:** The phone number is shared across several accounts

    **Fix:** The AI asks the caller for their license plate to narrow it down. No change needed.
  </Accordion>
</AccordionGroup>

## Test Checklist

* [ ] Test connection succeeds
* [ ] AI finds a test member by phone number
* [ ] AI finds a test member by license plate
* [ ] AI updates a plate after confirmation
* [ ] AI cancels a test membership after confirmation

## Related Integrations

<CardGroup cols={2}>
  <Card title="Sonny's" icon="car" href="/integrations/sonnys">
    AI integration for Sonny's Car Wash
  </Card>

  <Card title="NXT Wash" icon="droplet" href="/integrations/nxt-wash">
    AI integration for NXT Wash POS
  </Card>

  <Card title="WashAssist" icon="sparkles" href="/integrations/washassist">
    AI integration for WashAssist
  </Card>

  <Card title="AMP" icon="zap" href="/integrations/amp">
    AI integration for AMP Memberships
  </Card>
</CardGroup>

## Need Help?

Contact [support@answeringagent.com](mailto:support@answeringagent.com) with:

* Your Washify company name
* Error message from connection test
* Call ID if issue happened during a call